All our Prints are made -to-order and carefully handled and packed by our team.  We will not ship any item that is not in perfect condition.  Therefore, due to these meticulous policies, we do not provide refunds or exchanges due to change of mind.  Please make sure that you've carefully read product descriptions before making a purchase.

If your package and therefore your print is damaged due to shipping, please contact us immediately.  We will need photos so we can investigate further. 

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If for some reason you are not happy with the quality of your purchase or your experience, we ask that you contact us so we can improve our procedures. 

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Contacting us

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If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to amanda@rossalt.com or phone 0422 052 220 during business hours.

 

This document was last updated on 4th October 2023.